John Kilgore, VP of Operations at Arraya Solutions, faced a critical challenge: enhancing customer satisfaction amidst talent shortages in North America, particularly for roles requiring 24/7 support.

Arraya needed skilled professionals willing to work non-standard hours to meet customer demands and maintain service excellence.

Leveraging B&P's support, they established a dedicated customer support team in the Philippines, ensuring 24/7 service. Through B&P's careful selection process and cultural alignment efforts, they built a team that shared their customer-centric values. This offshore team, handling critical IT functions, tripled their customer satisfaction scores, boosting retention and growth.

Significant Increase in Customer Satisfaction Metrics

The collaboration with Booth & Partners provided a strategic edge, allowing for agility and scalability within their dedicated team. This enabled them to proficiently manage critical IT functions resulting in a remarkable threefold increase in customer satisfaction.