The Challenge
Softchoice was expanding fast. Their IT teams were supporting more clients, more cloud initiatives, and more complex projects than ever. But scaling globally introduced real operational risk.
“We had always hired in North America, but our growth meant we needed to scale support globally without adding local headcount. At the same time, we couldn’t compromise on security, access control, or process rigor.”
— Scott Davies, SVP of Customer Success & Revenue Operations, Softchoice
Every new hire outside the organization carries potential security and compliance concerns. Softchoice needed a partner who could deliver talent globally while preserving process integrity and operational control.
The Solution
Softchoice needed a partner who could scale global IT operations without adding risk or compromising control. Booth stepped in to design a secure, process-driven approach that mirrored Softchoice’s existing workflows.
Every new hire was onboarded with:
- Built-in security and access controls to protect systems, credentials, and data
- Consistent, auditable processes for onboarding, permissions, and workflow integration
- Transparent visibility into offshore teams, ensuring managers could monitor performance and compliance at all times
- Seamless integration into existing IT operations, so global hires followed the same protocols and standards as North American staff
“Our goal was consistency. Booth mapped their process to ours so managers could onboard global talent exactly like North American hires. Security, access controls, and process checks were built in from day one.”
By combining secure processes, technical expertise, and operational transparency, Booth made scaling IT support across multiple geographies as safe and controlled as adding local team members.
The Results
Scaling with Booth gave Softchoice:
- Rapid, secure growth: Teams scaled from under 40 to nearly 200 global employees in under a year
- High retention: Structured onboarding and clear performance metrics ensured teams stayed engaged
- 24/7 secure IT support: Without adding operational overhead
- Consistent processes across geographies: Managers could trust that remote hires followed the same secure workflows as local teams
“Managers experience no friction. Whether a team member is local or global, processes are consistent, access is secure, and support runs 24/7.”
Scaling Global IT Support with Confidence
Expanding IT operations globally can be simple if you have the right partner. Booth helped Softchoice grow fast, stay secure, and keep processes consistent across every team and region.
“Start with your first hire, follow clear processes, and scale with confidence. Booth made it possible for us to expand globally while keeping standards exactly where they needed to be.”
— Scott Davies, SVP, Softchoice
