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Quality Management Training That Transforms Performance

Empower your offshore teams with structured QA frameworks and skills-based training—backed by measurable results.

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What Is Quality
Management Training?

It’s more than onboarding and checklists. Quality management training helps teams perform at their best—consistently. Booth combines training, coaching, and performance monitoring to drive long-term outcomes and operational excellence.

Best For: Offshore teams lacking structure, inconsistent performance, scaling CX or support teams, companies without internal QA or L&D support
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Why Companies Turn to Booth
for QA Outsourcing

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Tangible Results

+8.6% productivity • +8.7% retention
2x revenue per employee • +24% profit margin

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Built for Offshore Teams

We know distributed teams. Our approach improves performance, engagement, and retention.

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Custom Training, Not One-Size-Fits-All

We build plans based on your business model, team skill gaps, and cultural values.

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Quality Is Everyone’s Job

We embed QA into operations so it becomes part of how teams work—not an afterthought.

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What Booth Provides

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Training Program Design

Custom tracks for onboarding, upskilling, cross-training, and leadership readiness

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Ongoing Coaching

1:1 and group coaching tied to performance KPIs

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Quality Assurance Frameworks

QA scorecards, call calibration, CX assessments, and improvement plans

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Performance Monitoring

QA + training dashboards, SLA reporting, and actionable insights

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Learning Content Development

Playbooks, SOPs, e-learning modules, and knowledge checks

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Industries & Roles We Deliver

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Customer Support

Voice, Chat, and Email

Finance & Accounting Operations

IT Helpdesk & Infrastructure Support

Order & Ticket Processing

SaaS Admin & Tier 1 Technical Support

Data Entry &
Digital CX

Email & Chat-Based Customer Service

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Pricing That Makes Sense

Your pricing = Core Team + Training & Quality Package
No markups. No mystery fees. Just structured support that delivers results.

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Booth vs. Internal Training

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Features
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In-House Training
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Quality Management Training FAQs

  • How is this different from managed outsourcing?
    This is a bolt-on to your existing team. We don't run your ops—we help improve them.

  • What if we don’t have SOPs?
    We can help create them or work with what you have. Our learning team builds from scratch if needed.

  • Can we start small?
    Yes. Many clients begin with a training program pilot or QA scorecard rollout before expanding.

  • What roles is this best for?
    Support, sales, and back-office teams benefit most, but we support all function types.
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Ready to Raise the Bar?

Let's talk through your team setup and performance goals.

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